PRIVACY POLICY

Last updated: April 10, 2025

1. Introduction

This Privacy Policy explains how Jarvis Service (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website jarvis-concierge.com (“the Site”). We are committed to respecting the confidentiality and protection of your personal data in accordance with the General Data Protection Regulation (GDPR) and French law.

2. Data Collected

We collect the following types of data:

• Identification Data: First name, last name, email address, phone number, postal address.
• Connection Data: IP address, device type, browser, browsing history on our site.
• Transactional Data: Payment information, invoices, purchase history.
• Marketing Data: Communication preferences, interactions with our newsletters and ads.

3. Use of Data

We use your data to:

• Manage your user account and orders.
• Improve your user experience on the site.
• Send you offers and news (with your consent).
• Respond to your support and assistance requests.
• Comply with our legal and regulatory obligations.

4. Data Sharing

We do not share your personal data with third parties, except in the following cases:

• Service providers (payment, hosting, analytics) as part of service delivery.
• Legal authorities in the case of regulatory obligation.
• Marketing partners, only with your consent.

5. Data Retention

We retain your personal data for only as long as strictly necessary for the purposes described above:

• Customer data: 5 years after the last interaction.
• Transactional data: 10 years (in accordance with accounting legislation).
• Marketing data: Until consent is withdrawn.

6. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: View your personal data.
• Right to rectification: Correct inaccurate information.
• Right to erasure: Delete your data under certain conditions.
• Right to object: Refuse the processing of your data for marketing purposes.
• Right to data portability: Receive a copy of your data in a readable format.

To exercise your rights, contact us at: contact@jarvis-concierge.com

7. Cookies and Tracking Technologies

We use cookies to:

• Ensure the proper functioning of the site.
• Improve user experience.
• Analyze site traffic and performance.
• Display targeted ads.

You can manage your preferences via your browser settings or through our cookie manager.

8. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, and alteration.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated date.

10. Contact

For any questions regarding this Privacy Policy, please contact us at: contact@jarvis-concierge.com